| 09:00 – 09:30 | Registration & Coffee | |
| 09:30 – 11:30 | “The Science of Persuasion: Learn the secrets of the art of persuasion and increase your sales!”
Dr Nikolaos Dimitriadis |
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| 11:30 – 12:00 | Networking Break | |
| 12:00 – 14:00 | “The Tools and Techniques Effective Customer Loyalty Management”
Chris Daffy |
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